Before raising a support request, please ensure you have gathered together the following information:

• Customer details including an email address and telephone number which we can use to contact you
• Description of what you were trying to do
• Description of the error or problem including details of the servers, environments, instances, database affected
• Details of all components, including OS, database and software versions and patch levels used by RapidDeploy as well as the RapidDeploy version number you are using
• RapidDeploy logs, build logs, deployment logs, WebSphere or ClearCase/Subversion logs, database logs, error reports)
• Related configuration files such as orchestration XML files, deployment configuration files, deployment archive, RapidDeploy web-application.xml and rapiddeploy-default.properties file
• If the issue relates to a build process, Cruisecontrol config.xml file, build.xml file or pom.xml CruiseControl log, build log
• Information relating to any recent changes on the system